Shipping & Delivery Policy

Good news is that we offer Worldwide Shipping. Yeeeeey.

 

  SHIPPING AND DELIVERY TIMES  

All orders are shipped from Ghent, Belgium. Customers are advised to allow 10 to 15 business days for delivery. Shipping may be delayed during peak periods. If your wall decal is expected to arrive outside the typical 10 to 15 day window,
you will be notified via email.

 

  SEVERE WEATHER  

Shipping may also be delayed by adverse weather conditions in the vicinity of our warehouse or shipping carriers. The good news is it usually takes pretty severe weather conditions to stop us. Nevertheless, we will notify you via email should Mother Nature make it impossible for us to fulfill your order.

 

  RETURNS AND DAMAGES  

Our wall decals are shipped in heavy-duty cardboard tubes to protect them in transport. In the unlikely event that your order arrives damaged or otherwise unacceptable, please let us know via email at sales@atelier-lychee.com within 24 hours of delivery. Reporting an error early allows our team to rectify it in as timely a manner as possible.